Cancellation and Refund Policy
At BrentCanada Experiences, we are committed to delivering professional, high-quality advisory, coaching, training, and networking services. Because our services involve the reservation of time, preparation, and customized work, the following policy applies.
Consulting and Coaching Services
Payment confirms your booking and reserves dedicated time for your engagement.
Rescheduling
Appointments may be rescheduled with at least 48 hours’ notice at no additional charge, subject to availability.
Client Cancellations
- Cancellations received more than 7 calendar days before the scheduled service are eligible for a full refund.
- Cancellations received between 48 hours and 7 days before the scheduled service are eligible for a 50% refund.
- Cancellations made with less than 48 hours’ notice, or failure to attend a scheduled session, are non-refundable.
Workshops, Webinars and Group Events
Registration fees are non-refundable within 7 days of the event.
If you are unable to attend, you may request:
- a substitute participant from your organization (where appropriate); or
- a credit toward a future BrentCanada Experiences event, at our discretion.
Customized Projects
Projects involving research, strategy, presentations, facilitation, or other customized deliverables begin once work has commenced.
- Deposits are non-refundable after work has started.
- If a project is cancelled after commencement, the client is responsible for payment for all work completed and expenses incurred up to the date of cancellation.
- Completed deliverables are non-refundable.
Client Satisfaction
If you are dissatisfied with any aspect of our services, please contact us within seven (7) days of delivery. We are committed to discussing your concerns in good faith and, where appropriate, may offer reasonable revisions or another mutually agreed solution. BrentCanada Experiences provides professional advice, education, and networking facilitation. We cannot guarantee specific business, employment, or commercial outcomes.
Cancellations by BrentCanada Experiences
If we need to cancel or reschedule a service due to unforeseen circumstances, clients may choose either:
- a full refund of any unused fees paid; or
- rescheduling at a mutually convenient time.
Exceptions
Refunds will not be provided for:
- Services that have already been delivered;
- Missed appointments without notice;
- Client delays that prevent completion of agreed work;
- Changes in business circumstances or personal preferences after services have been provided.
Contact
Questions regarding this policy may be directed to BrentCanada Experiences using the contact information provided on our website.
Third-Party Website Links Disclaimer
This website may contain links to third-party websites for your convenience and information. These links do not constitute an endorsement, recommendation, or approval by BrentCanada Experiences of any organization, product, service, opinion, or content found on those websites.
BrentCanada Experiences has no control over the nature, content, availability, accuracy, or security of third-party websites and accepts no responsibility or liability for any information, products, services, or materials available through them. Accessing any third-party website is done entirely at your own risk and is subject to that website’s own terms of use and privacy policy.
The inclusion of a link does not imply any ongoing affiliation, partnership, or sponsorship unless expressly stated. We encourage visitors to review the terms, conditions, and privacy practices of any third-party website before providing personal information or conducting business.
BrentCanada Experiences reserves the right to remove or update links to third-party websites at any time without notice.
Unless expressly stated, BrentCanada Experiences is an independent consultancy and is not affiliated with, endorsed by, or acting on behalf of any government, chamber of commerce, board of trade, educational institution, settlement agency, or other organization referenced on this website.
Indemnification
By using this website or engaging the services of BrentCanada Experiences, you agree to indemnify, defend, and hold harmless BrentCanada Experiences, its owner, employees, contractors, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or related to:
- your use of this website;
- your breach of these Terms and Conditions;
- your violation of any applicable law or regulation; or
- your infringement of the rights of any third party.
This indemnification obligation survives the termination of your use of this website or completion of any services provided by BrentCanada Experiences.
Dispute Resolution
BrentCanada Experiences is committed to resolving concerns fairly, promptly, and professionally.
If a dispute arises from the use of this website or from services provided by BrentCanada Experiences, the parties agree to make reasonable efforts to resolve the matter through good-faith discussions before commencing legal proceedings.
If the dispute cannot be resolved through informal discussions within thirty (30) days, the parties agree to attempt to resolve the matter through mediation conducted by a mutually agreed-upon mediator in the Province of Ontario, Canada.
If mediation is unsuccessful, either party may pursue any remedies available under applicable law through the courts of the Province of Ontario.
These Terms and any dispute arising from them shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties agree that the courts of Ontario shall have exclusive jurisdiction over any legal proceedings arising from these Terms or the services provided by BrentCanada Experiences.